If any damage occurs due to shipping, please contact us via our social media platform or email within 24 hours of delivery to report it using at least 3 pictures or one video illustrating the damage to initiate a return request for your product. (Terms and conditions apply).
In case of any missing parts or visible defects, you must report them within 48 hours of the delivery date, specifying the nature of the damage/error/deficiency using pictures or one video through social media platforms or email. (Terms and conditions apply
All products are eligible for return only in case of identifying or detecting any manufacturing defect within the first 30 days from the date of receipt. Please contact us via our social media platforms or email using at least 3 pictures or one video illustrating the manufacturing defect to issue a return request for your product. (Terms and conditions apply)
In case the customer changes their mind about the product, custom-made products are not eligible for return. As for ready-made products, they can be returned within 14 days from the date of receipt only if the product's accessories are complete, secured in the original packaging, and the product is in its original condition
